You ask. We answer.

Your new USB key will include all your transfers. We make sure to select the right size based on the volume of your transfers. The USB key can be plugged directly to your smart TV or a computer. You can also share the content with anyone on any device, such as a tablet or phone.

Each order is processed individually by one of our certified technicians. When placing your order, you can include some notes and create well-identified sets with your items in the Memory Kit. We will follow your instructions or contact you as needed.

You can place your order by choosing the fourth package, which includes 4 USB key. You can then include some notes when placing your order or contact us to request the addition of extra flash drives to your order. The price for additional keys beyond the package is $9.95 by keys.

You can identify each of your items, and we will use your identification for each transfer. In case your original items are not identified, the transferred files on your Forever Flash Drive will simply be numbered in the order they were transferred.

You can create an account at any time or during a purchase on our website.

Once your account is created, you will have permanent access to your personal customer space from any mobile device or computer.

The email address used when creating the account, along with your password, will be required to log in.

If you forget your password, you can select the “Forgot Password” option at any time to create a new one.

Here are the key features of your Transfer Forever account:

Share your memories via email with your loved ones.

Watch your memories from any mobile device or PC.

Track your order in real time.

Earn Amazon rewards.

Benefit from optimal data protection.

Access enhanced versions of your memories (coming soon!).

Future image enhancement packages will become available as technology evolves, with no need to renew your initial one-time payment.

Additionally, take advantage of our referral program and earn gift cards for each successful referral.

Future image enhancement packages will become available as technology evolves, with no need to renew your initial one-time payment.

Track your order status in real-time, from shipment from your home to the return of your finalized transfer.

For the best experience with your Transfer Forever account, we highly recommend purchasing the Lifetime Digital Link option, granting you unlimited access to your memories—anytime and forever!

If you wish for certain transfers to not appear in your account, simply inform us.

We can exclude files from your client area while keeping them on your USB drive. However, please note that these files will not be accessible online and cannot be added to your account later without a new request.

For any specific request, please contact us at info@transferforever.com.

If you wish for certain transfers to not appear in your account, simply inform us.

We can exclude files from your client area while keeping them on your USB drive. However, please note that these files will not be accessible online and cannot be added to your account later without a new request.

For any specific request, please contact us at info@transferforever.com.

Of course!

As outlined in our terms and conditions, we securely store a copy of all client transfers in a closed network, ensuring they are carefully organized. This allows us to offer future options based on technological advancements.

To enjoy the benefits of your Lifetime Digital Link, simply place an order and select this option.

An account will be automatically created during your transaction, and within a few days, all your previous transfers will be available in your new account.

Accessing our new services is simple—just complete your transaction on our website. No USB key or original items will be required to activate your account!

You have 3 shipping options:

* Home pickup by our trusted carrier (a prepaid pickup label is included in the kit)
* Drop-off at a Canada Post counter (a prepaid shipping label is included in the kit)
* Drop-off at one of our 9 drop-off locations

For the first two options, a Memory Kit will be shipped to your home, including a prepaid label for the selected shipping method to send your kit to our studio.

No matter which shipping method you choose, we will receive your items at our studio within 1 to 2 weeks. Once your items arrive at our studio, you can expect a processing time of 1 to 2 weeks to receive your completed transfers. For express orders, you will receive your transfers within 5 days of your kit’s arrival at our studio.

We work with the most reliable carriers in Quebec. However, it may happen that our partners do not cover your region. If that’s the case, your Memory Kitwill include a PREPAID shipping label, and you will only need to drop off your package at the nearest Canada Post location.

It is best to stack these items securely with rubber bands to ensure safe transport. Please note that we’re unable to process your photos if they arrive in sleeves, photo albums, carousels, or any other packaging outside of plastic baggies or envelopes. This is to ensure that the process is as timely and optimal as possible. If you want us to follow a specific order for transfers, you can indicate it by adding a note and creating well-identified sets with the desired transfer order.

All our transfers are carried out in a single professional studio located here in Quebec. At the moment, we only ship to Quebec.

We have various box sizes depending on the type and quantity of items you want to transfer. You’ll alsways receive the right box size for your order.

You can check the About Us section to learn more about us. We are very proud of our reviews. We are the largest media transfer company in Canada. Our mission is to serve as many families as possible by providing the best service, professional quality, and the best prices.

For a fee of $14.95, we will return all your original items to you along with your USB key. You can also choose our no-cost option and only receive your Forever Flash Drive once your transfers are complete. In the case of choosing the no-cost option, you can contact us within 90 days to request the shipment of your original items.

We have all the necessary equipment to transfer international videotapes, and there are no additional charges for this type of signal.

If we receive empty or defective items, a refund will be issued for each verified and non-transferred item. A fee of $3.95 is chargeable for each non-transferred item.

The Forever Protection secures your precious memories for 25 years! This protection covers all types of damage and the loss of your Transfer Forever flash drive. You will receive a certificate number, and we will keep a copy of your transfers in our secure archives. The Forever Protection give you unlimited on-demand access to additional flash drives containing all your transfers. You will only pay for the additional flash drives requested according to the pricing in effect at the time of your claim. The current cost of additional keys is $19.95. This price may change in the future without notice.

No problem! You can simply place any additional item inside your Memory Kit. If the size of your Memory Kit is insufficient for your entire order, you may contact us, and we will be happy to send you a larger box. If we receive fewer items than those you have paid for, a refund for each excess item ordered will be issued.

Of course! While most film reels are silent, we have all the necessary equipment to fully transfer sound reels at no additional cost!

We use the best available technologies to perform a full transfer of your items. However, the quality of the transfer ultimately depends on the quality of the original item.